The following policies apply to session programs and do not apply to child care or summer camp.
REGISTRATION
Program registration is on a first-come first-served basis. Members generally are given priority registration in most sessions. See registration dates for the priority registration that is associated with your membership type. Members are not guaranteed program spots and are encouraged to utilize their priority registration.
Participants may register by phone or online with a credit card or in person at the YMCA Welcome Center. Payment is required at the time of registration. No exceptions. Spots will not be held without payment.
SATISFACTION: Refunds, Credits & Transfers
We hope that all our participants enjoy our programs, but if for any reason you are not 100% satisfied please see a Program Director or speak with a Welcome Center Representative right away.
Transfers: Often we have the flexibility to transfer participants from one program to another with program director approval. If for any reason a program is not suitable please see your instructor or program director. Transfers prior to the beginning of a program can be done at the Y Welcome Center pending space availability. The participant is responsible for any fee difference between programs and this must be paid at the time of the transfer.
Refunds: After the first class if you are not 100% satisfied you may request a refund from the department program director for the session.
Credit: The Y does issue credit for those who wish to use their payment toward future programming. Credit will be issued for any request made after week one and prior to week 4 (the first 3 weeks of a 7 week session).
After week 3 there will be no refunds for programs.
